Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@diffull.com.
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- Pre Sale Questions
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Pre Sale Questions
No, this vacuum cleaner does not have independent functions.
First, please check if the brush roller is blocked. Clean the brush roller to avoid picking up large debris. Then check if the dust box is full of dust and empty the dust box. If the problem still cannot be solved, please contact our after-sales support team. We will reply to your message within 24 hours and solve the problem.
First, please check if the battery is dead or damaged, please replace the battery. Then check the charger error. Please use the correct charger. If the problem still cannot be solved, please contact our after-sales support team. We will reply to your message within 24 hours and solve the problem.
Up to 60 minutes (minimum mode), 40 minutes (medium mode), 20 minutes (maximum mode). You can search the product model in the corresponding mall to purchase batteries.
It is recommended that you clean the dust cup, tube and brush after each use of the cordless vacuum cleaner. You can clean the HEPA filter every two weeks and replace it every two months.
If you encounter any problems, please ask the customer service team for help. We will reply to your message within 24 hours and solve the problem. The information provided by our after-sales support team can be found in the user manual, quick guide, product description, etc.
